1. Introduction

Chatnix AI, a product of Novanix, values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. By using Chatnix AI, you agree to the practices described here.

2. Information We Collect

We may collect the following types of data when you use Chatnix AI:

• Chat interactions: Text you type during conversations (used to improve AI responses).
• Device and usage data: Browser type, IP address, country, and usage behavior (e.g., how often you use the service).
• Account-related data: If you sign up, we may collect your name, email address, and login activity.
• Cookies: To enhance your experience and track usage patterns (see Section 7).

3. Privacy, Chat Access & Data Handling

At Chatnix AI, your privacy is not just a policy — it's a promise. We are committed to protecting your data and maintaining transparency in how we handle it.

What We Collect and Why

When you interact with Chatnix AI, we may collect and securely store the following types of information:

• Chat Messages: The questions you ask and the replies you receive.
• Usage Logs: Information about how you use the service (such as time of use, features used, and frequency).
• Interaction History: Patterns that help us understand how people engage with the chatbot.

We use this information only to:

Note: We do not link chat data to your name or personal account, unless you are logged in and only where necessary for account-based services (like saving history).

Image Generation Privacy

We take your visual privacy seriously.

These image results are processed temporarily to deliver the output and are not linked to your name, email, or identity in any way.

Once the image is generated and delivered to you, we do not keep a copy of it — it's yours and yours alone.

This means you can freely explore your creativity without worrying about your privacy being compromised.

Anonymized Data Review

To make Chatnix AI smarter and safer, we may occasionally review anonymized chat data. This means:

• No usernames, email addresses, or identifying details are attached.

This process helps us fine-tune the AI and ensure it stays aligned with our educational mission.

Anonymized data may be used internally for AI training, abuse detection, and quality assurance, but never shared publicly or sold.

4. How We Use Your Information

We collect some information while you use Chatnix AI, and we use it only to make your experience better, safer, and more helpful. Here's a full explanation of how we use that information:

• To Give Better Answers
  We use your chat messages and questions to help Chatnix AI learn and improve. This helps the chatbot understand you better and give more accurate and useful replies next time.
• To Keep Chatnix AI Safe
  We check for unusual or harmful activity to make sure the platform stays safe for all users. This helps us stop spam, misuse, or people trying to break the rules.
• To Make Your Experience Personal
  We may use your past interactions or preferences to make your Chatnix AI experience more personal and helpful. For example, remembering the kinds of questions you usually ask can help us respond faster and more accurately.
• To Fix Problems
  Sometimes bugs or technical errors happen. Your usage data helps us quickly find and fix those issues so everything works smoothly for everyone.
• To Help You When You Need Support
  If you contact us with a question or a problem, we may look at your recent interactions with Chatnix AI to understand the issue and respond more effectively.

We Do Not Sell Your Data — Ever.
We respect your privacy. Your information is never sold, rented, or shared with advertisers or any third parties. We only use your data to improve Chatnix AI and help you.

If you ever have questions about your data or privacy, you can reach us any time at:
support@chatnixai.com

5. Data Storage & Security

All data is stored on secure servers with encryption where needed. We use multiple safeguards to protect your data, including:

• Data encryption during transfer
• Firewall and server protection
• Access limits (only authorized staff can view stored data)

However, while we take strong precautions, no online service can guarantee 100% security. Please use the platform responsibly.

6. Sharing of Information

We do not sell or share your personal information with advertisers or unrelated third parties.

We only share data:

• When required by law
• With trusted service providers (such as hosting or analytics platforms) who follow strong privacy standards
• To protect user safety or the rights of Novanix

7. Cookies

We use cookies to:

• Understand how you use Chatnix AI
• Improve page loading speed and functionality
• Track usage patterns to improve user experience

You can control or delete cookies through your browser settings at any time.

8. Children's Privacy

At Chatnix AI, we care deeply about protecting young users. We understand how important it is to keep children safe while they explore and learn online.

Who Can Use Chatnix AI?

Chatnix AI is designed for users who are 9 years old and above. We've built our platform to be a helpful learning tool for students, but it's important that younger users have support while using it.

If a child is under 9 years of age, they should only use Chatnix AI with the permission and active supervision of a parent or legal guardian.

Parents and guardians should guide young users to make sure they are using the service safely and responsibly.

What If a Child Under 9 Uses Chatnix AI Alone?

We do not knowingly collect personal information from children under 9 without consent. If we become aware that we've collected personal data from a child under 9 without verified parental permission, we will:

• Immediately delete the data from our system
• Block or restrict the account or session if necessary
• Notify the parent or guardian (if contact details are available)

Parents Have Control

We encourage parents to:

• Talk to their children about safe and responsible internet use
• Review our Privacy Policy and Terms of Service
• Contact us if they have any concerns about their child's activity on Chatnix AI

If you are a parent or guardian and believe that your child under 9 has used Chatnix AI without your knowledge, please reach out to us immediately so we can take appropriate action.

9. Your Rights

As a user, you have the right to:

• Know what personal data we store
• Request an update or correction to your data
• Ask us to delete your personal data
• Withdraw your consent (if applicable)

To make a request, contact: support@chatnixai.com

10. Updates to This Policy

We may change this Privacy Policy from time to time.

Changes will be posted here with the updated "Last Updated" date.

If major changes occur, we may notify you through our website or email.

Continued use of Chatnix AI means you accept the policy terms.

11. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy, feel free to contact our support team:

📧 Email: support@chatnixai.com
🌐 Website: https://chatnixai.com

Contact Us